About Us: STC Service Delivery Model

Through coordination of the delivery of transportation services in Cuyahoga County, the STC seeks to increase the Quantity and Quality of Transportation Services Available to Seniors.

Coordination is achieved by:
(1) centralizing management and operational structures for senior transportation services; and

(2) integrating local municipal and nonprofit providers scheduling and dispatching functions into one centralized Call Center using the EasyRides © state-of-the-art software system

The new model encompasses a family of services concept, and uses all of the resources available in the community to provide seniors with a range of transportation options to meet their individual needs.

While the STC provides centralized management and a general operational structure for coordinated senior transportation services, the provision of actual transportation remains local through municipal governance and nonprofit agencies that are familiar to you. Chances are your will recognized the vehicles as those of your area senior center, assisted living facility or hospital.

The Strategic Plan contemplates the development of up to eight (8) primary service areas. The next collaborative expected to join the STC is the Transportation Consortium Coordinating Committee (TC3) which includes Shaker Heights, Mayfield Heights. University Heights and limited service in Beachwood.The remaining areas identified have been targeted for planning purpose. The areas were developed for maximum benefit to the target population. The map below outlines the Implementation of service areas as envisioned.