|
CALL CENTER SCHEDULER
I
Senior Transportation Connection of Cuyahoga County
Reservationists/Dispatchers are the front line
operations of the Call Center and are primarily responsible for,
but not limited to the following:
• Accepting incoming calls from
the residents/consumers participating in the STC communities and
entering all pertinent data into Trapeze Software.
• Scheduling all community transit trips for eligible residents using
Trapeze software. This function includes but is not limited to
scheduling, cancellations, inquiries, questions.
• Performs real time dispatching function for each community as necessary.
• Edits and modifies schedules as necessary.
• Verifies trip activity information with FIRST providers.
• Forwards all social services requests to the call center supervisor.
• Any other duty or responsibility necessary to develop and maintain
effective service operation.
• Provides good public relations including assisting residents and
other staff members.
• Contact facilities to verify appointments and ensure client arrivals
and departures.
• Initiates and maintains communication with the drivers with regard
to daily transit related issues.
QUALIFICATIONS AND SKILLS
• High school diploma or equivalent
• Strong customer service orientation
• Minimum of two years of work experience in an office environment
or call center
• Excellent computer skills with ability to utilize scheduling software
• Good grammar and math skills
• Excellent interpersonal and oral, communication skills
• Accuracy and attention to details
• Ability to handle multiple tasks and work with deadlines in a fast-paced
environment
• Goal oriented and self motivator
• Ability to understand written instructions and be flexible to frequent
procedural changes.
• Patient and understanding within an fast paced environment a desire
to assist older adults.
PREFERRED QUALIFICATIONS
• Proficiency in Trapeze or other
scheduling software
• 3 years experience in Call Center operations
HOW TO APPLY
Please mail a cover letter, resume, and three (3) professional
references to:
Nicholas Schrader
Director of Operations
Senior Transportation Connection
323 Lakeside Ave. West #400
Cleveland, Ohio 44113
> back to employment
opportunities main page |
