Press Room: Employment Opportunities

CALL CENTER SCHEDULER II
Senior Transportation Connection of Cuyahoga County

The Call Center Scheduler II is primarily responsible for manifest and report development but not limited to, the following:

• Develop and edit the individual community operating manifests to ensure vehicle efficiency during operations.
• Development of daily, weekly, monthly and annual records and reports pertaining to rider statistics, fare collection and revenue, vehicle utilization, operations, and vehicle inspections.
• Develop, edit and monitor vehicle information fields within data base.
• Accept incoming calls from the residents/consumers participating in the STC communities and enter all pertinent data into Trapeze Software.
• Scheduling all community transit trips for eligible residents using Trapeze software. This function includes but is not limited to scheduling, cancellations, inquiries, questions.
• Perform real time dispatching function for each community as necessary.
• Edit and modify schedules as necessary.
• Verify trip activity information with FIRST providers.
• Any other duty or responsibility necessary to develop and maintain effective service operation.
• Provide good public relations including assisting residents and other staff members.
• Contact facilities to verify appointments and ensure vehicle operating schedules are accurate.
• Assist in training and orientation of all new hire call takers.

QUALIFICATIONS AND SKILLS
• High school diploma or equivalent and 20 semester hours/30 quarter hours at the College level
• Minimum of two years of supervisory experience
• Proficiency in Microsoft Office Suite
• Excellent computer skills with ability to utilize scheduling software
• Good grammar and math skills
• Strong organizational, time-management, follow up and analytical skills
• Excellent interpersonal, oral, and written communication skills
• Accuracy and attention to details
• Ability to handle multiple tasks and work with deadlines in a fast-paced environment
• Goal oriented and self motivator
• Strong team motivator with an ability to coach.

PREFERRED QUALIFICATIONS
• Associate's degree or equivalent college coursework in management
• Proficiency in Trapeze or other scheduling software
• 3 years experience in Call Center operations

HOW TO APPLY
Please mail a cover letter, resume, and three (3) professional references to:

Nicholas Schrader
Director of Operations
Senior Transportation Connection
323 Lakeside Ave. West #400
Cleveland, Ohio 44113

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